At Marhaba, we strive to ensure customer satisfaction by providing high-quality products. However, if you receive a wrong size, incorrect item, or a damaged product, we offer an exchange under the conditions outlined below. Please read our policy carefully before making a request.
1. Conditions for Exchange
We accept product exchanges under the following conditions:
- Wrong size received
- Incorrect item received
- Damaged or defective product (proof required)
Please note: We do not offer monetary refunds. The highest resolution we can provide is a product exchange.
2. Exchange Process
- The product must be returned in its original packaging and in an unused condition.
- Customers must request an exchange within 2 days of receiving the product.
- Photo or video proof is required for damaged or defective products.
- Customers must contact our customer support team at info@themarhaba.com before initiating the exchange process.
- Our team will process the exchange within 3 business days (excluding Fridays).
3. Shipping Costs for Exchanges
- If the correct product was sent, but the customer requests a size change, the customer must cover the return shipping costs.
- If the wrong item, wrong size, or a damaged product was sent, Marhaba will cover the return shipping costs.
4. Non-Exchangeable Items
The following items are not eligible for exchange:
- Products that are being sold at a discount of 40% or Greater.
- Undergarments
5. Contact for Exchange Requests
For all exchange-related inquiries, please contact our support team via email at info@themarhaba.com. You can also reach out to us by sending a message on our Facebook page. We are available six days a week (Friday closed) to assist you.
Thank you for shopping with Marhaba. We appreciate your understanding and support!